I’d really appreciate if you can meet my expenses.Īudrey looked at me and said, “We did not break that couch.” After staying in over 100 Airbnb rentals we never incurred any type of accusation like this one. The fixing of sofa is going to cost me $70. I am sincere and open person and I really appreciate when my guests are the same. It could have happened to anyone but you should have told me since you know new guests are to be in the unit today. I’m really sorry you didn’t tell me that sofa was broken. We received a message (through Airbnb) from the previous apartment host (from Croatia) that stated: Correspondence #1 – Host The issue began when we arrived at our next unit in Montenegro. When you travel as much as we do, you learn to adapt quickly to the various living standards and lifestyles that locals are accustomed to. Like many of our previous Airbnb experiences, there were a few inconveniences. The stay, for the most part, was pleasant. Through our experience, you’ll learn the necessary steps to take for you to win your dispute through the ARC. Keep in mind, that the information provided here helps guide both parties, the host and guest. How to Win a Dispute With the Airbnb Resolution Centerīelow we’ll share our experience in a very detailed format.

After leaving the apartment, the host contacted us requesting payment for the damaged property. We rented an apartment through Airbnb for 28 nights during a trip to Croatia. We could not work out a solution with our host and were forced to go through the Airbnb Resolution Center (ARC).

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